Privacy Policy
Privacy and data deletion for Skyteam Games, Skyteam Apps and SKYTEAM SOFT.
Apps: All games published by Skyteam Games
Developer: Skyteam Games, a division of SKYTEAM SOFT
Support: support@skyteamsoft.com
This page explains how to delete the data associated with our games. There are two ways to do it, depending on whether you still have the app installed. The steps below apply to all Skyteam Games titles that offer a leaderboard, including Nivo 2048: Merge Blocks.
1. Delete from inside the app (instant)
If the app is still installed, you can delete your leaderboard entry and associated account data yourself. They are removed from our servers immediately — you do not need to contact us or wait for a response.
- Open the game.
- Open the Profile panel from the main menu.
- Tap Delete My Data. The button turns red and asks you to confirm.
- Tap the same button again to confirm. Your data is deleted right away.
The confirmation step exists so the data cannot be deleted by an accidental tap. If you do not confirm within a few seconds, the button returns to normal and nothing is deleted.
2. Request deletion by email (if you uninstalled the app)
If you have already uninstalled the app, you can no longer reach the in-app button, so send us a request instead.
- Email support@skyteamsoft.com with the subject “Delete my data”.
- Include the player nickname shown on the leaderboard. This is the only way we can locate your record.
- If the nickname is one that several players use, we may ask for your approximate high score to identify the right entry.
We delete matching records within 30 days of a verified request, and normally much sooner.
Why we need the nickname: we do not store your name, email address or any identifier that could be used to recognise you. Your record is linked only to a random account identifier and a one-way hash that cannot be turned back into your device identifier, so the nickname is the only information we can search by. This limits what we can look up on request, which is the intended trade-off.
3. What gets deleted
| Data | Where it lives | What happens |
|---|---|---|
| Player nickname | Our server (Cloudflare) | Permanently deleted |
| High score and rank | Our server (Cloudflare) | Permanently deleted |
| Random leaderboard identifier | Our server (Cloudflare) | Permanently deleted |
| In-game balance (coins, gold) | Our server (Cloudflare) | Permanently deleted |
| Hashed device identifier (account recovery) | Our server (Cloudflare) | Permanently deleted |
| Game progress and settings | Only on your device | Removed when you uninstall the app |
Deletion is permanent. We do not keep backup copies of deleted data, and a deleted score or in-game balance cannot be restored.
4. Data we never collect
Beyond the data listed above, there is nothing else of yours for us to delete. The game does not collect your real name, email address, phone number, precise location, photos, or contacts, and it does not send us your advertising ID. The only device-related value we receive is the one-way hash used for account recovery, which cannot be reversed into your device identifier. We do not run our own analytics or crash-reporting services. Data that Google AdMob collects for advertising is handled by Google under its own privacy policy; see the Games (13+) tab for details.
See the Games (13+) tab and the SKYTEAM SOFT tab for the full details.
5. Retention
Leaderboard entries are kept only for as long as they are needed to display rankings, or until you delete them using either method above. If you contacted our support email, we keep that email only until your request is resolved.